FAQ

Why should I buy SAKINNA?
We have all expertise in furniture industry, we have designs that consider about aesthetics and ergonomics, we use certified wood comes from a harvested lumber of at least 30 years of age and has gone through the proper and sustainable planting, growing, and harvesting method. Before turning them into furniture, all of our lumber is oven dried to MC (moisture content) below 10%. We uniquely design every piece of our furniture and manufacture ‘em in SVLK certified factory.

How safe/strong are your products?
The furniture is very strong because we used plantation teak wood certified by Indonesian Forestry Council.  Upon the request, it means that the teak comes from a harvested lumber of at least 15 years of age and has gone through the proper and sustainable planting, growing, and harvesting method.Before turning them into furniture, all of our lumber is oven dried to MC (moisture content) below 12%. This will prevent the furniture from shrinkages that have the possibility to break the furniture itself.

Moreover, we used a very strong glue called excel one. The price of the glue is almost tripled comparing to epoxy glue that was frequently used by local companies. Furthermore, we used Germany machineries and imported wooden dowels to strengthen the joints of our furniture. We proudly announce that our joints strength is much stronger than other companies.

How long have u been running ?
We starts the company in 2011, but our know how in furniture industry are more than 10 years long. Using our expertise of the business, we are eager to launch our fast growing company.

Production method :
Our wood comes from plantation teak wood certified by Indonesian Forestry Council. Before turning them into furniture, all of our lumber is oven dried to MC (moisture content) below 12%.
Our furniture is constructed by a team of skillful craftsman who has been working in the industry for years.

Is there any Warranty?
Yes, we provide 1 month warrantee after the product is received.

How do I claim the warranty?
You just need to provide QC number referral and proof such as pictures and explanation of how it might happen

Is there any Cushion available that comes up with the product design?
Yes, Cushions are available upon customization.

How is the packaging?
You can choose either wrapping paper or both wrapping paper and carton box. If you only use wrapping paper you will be able to put more furniture into the container, however it is safer to use both wrapping paper and carton box. If you use both wrapping paper and carton box, you wont be able to put more furniture into the container.

What should I do to maintain the wood quality?
Occasional imperfections may occur and will contribute to the charm of our products.
Variations in wood grain, texture & color, knots and other natural occurring characteristics are inherent to solid wood.
We purposefully select a specific wood quality that adds more character to the designs.

For teak wood, We use plantation teak wood from Java, Indonesia. Teak is a dense hardwood with a high natural oil content, naturally repelling moisture. No other wood shares teak’s exceptional strength and durability. Thanks to its density, stains remain on the surface and do not deeply penetrate the wood. The teak collection comes unfinished it hasn’t undergone any kind of protective treatment.
The wood is merely polished, causing the natural oils to rise to the surface. Like any other natural material, unprocessed wood fades slightly upon direct contact with UV light. To highlight the beauty of natural solid wood, we specifically choose teak wood with naturally occurring splits and knots, making each piece unique.

For other type of wood, we also have standarized procedure to making sure output quality to serve you the last long products.




Care & maintenance?
• Daily care
Sponge with mild solution of water and soap (washing-up liquid):
• Easiest method! The timber can be cleaned
with water & soap at any moment and will give the surface a patina in the old-fashioned way.
To regain its natural fresh shine, we recommend natural linseed oil.
Sanding and use of other kind of abrasive might damage the wood. This action might remove the natural resin on the surface of the wood, making it more vulnerable to weathering.